Frequently Asked Questions
What is Introlude’s return policy?
At Introlude, we understand that sometimes items may not be a perfect fit. That’s why we offer a hassle-free return policy. You can return any unused item within 30 days of delivery for a full refund, no questions asked. Simply contact our customer service team, and they’ll guide you through the process.
How long does it take to receive my order?
We aim to ship all orders within 2-3 business days. Delivery times may vary depending on your location, but we typically see orders arrive within 7-10 business days. If you need your item sooner, please let us know and we’ll do our best to accommodate your request.
Do you offer a warranty on your products?
Yes, we provide a 1-year warranty on all Introlude products. If you experience any manufacturing defects or issues with your item, please contact our customer service team, and we’ll either repair or replace the item at no cost to you.